Reinstalles gw after 3 years: loads of questions! - Guild Wars Forums

shanemckay14 · Nov 17, 2010, 11:11 PM // 23:11

Hi, i have just reinstalled gw. I have the commplete edition. On login, i am being asked now for the securuty question, I have contacted suppot by email for more info. they responded with the generic account security response email asking me to confim owenership of gw account to be filled in by my and sent back. I filled it in and sent it bacl. My email resposne came back upsent twice because I had not sent my respy in the correct place. I sent it a thrird time and asked them through anoter support email to confirm receipt. I also responded to their not being sent to ncssoft. for future refernce, how do i respond to open email support so they will receive. have gw received my replies. I also need to change my plaync master account support email. the email I have on file here is defunct. how do I change this?

Thanks

shane

Kronk_Shaan · Nov 18, 2010, 12:14 AM // 00:14

Unless I missed something, the security question is just a name of a character on the account.

*Darcy* · Nov 18, 2010, 01:48 AM // 01:48

If you do not remember a character name, you can send your email to [email protected] and put LOGIN PROBLEM in the subject line. Give them as much proof of ownership as you can so they will know it is your account. Account ID (original email) and owner name/address/birthdate, access keys, etc.

Elmindreda Farshaw · Nov 18, 2010, 02:10 AM // 02:10

also, looking at your original post, you might want to make sure you double check your spelling on the e-mail address you are sending to, and the information you put in it.

shanemckay14 · Nov 18, 2010, 11:59 AM // 11:59

TY you, i got a respose from support this morning which answered many of my questikons
shane

Nov 17, 2010, 11:11 PM // 23:11	#1
shanemckay14 Pre-Searing Cadet Join Date: Nov 2010	Reinstalles gw after 3 years: loads of questions! Hi, i have just reinstalled gw. I have the commplete edition. On login, i am being asked now for the securuty question, I have contacted suppot by email for more info. they responded with the generic account security response email asking me to confim owenership of gw account to be filled in by my and sent back. I filled it in and sent it bacl. My email resposne came back upsent twice because I had not sent my respy in the correct place. I sent it a thrird time and asked them through anoter support email to confirm receipt. I also responded to their not being sent to ncssoft. for future refernce, how do i respond to open email support so they will receive. have gw received my replies. I also need to change my plaync master account support email. the email I have on file here is defunct. how do I change this? Thanks shane Last edited by shanemckay14; Nov 17, 2010 at 11:19 PM // 23:19..

Nov 18, 2010, 12:14 AM // 00:14	#2
Kronk_Shaan Academy Page Join Date: Oct 2010 Location: Missouri Guild: Is it Friday Yet? (HI) Profession: Mo/	Unless I missed something, the security question is just a name of a character on the account.

Nov 18, 2010, 01:48 AM // 01:48	#3
Darcy Never Too Old Join Date: Jul 2006 Location: Rhode Island where there are no GW contests Guild: Order of First Profession: W/R	If you do not remember a character name, you can send your email to [email protected] and put LOGIN PROBLEM in the subject line. Give them as much proof of ownership as you can so they will know it is your account. Account ID (original email) and owner name/address/birthdate, access keys, etc.

Nov 18, 2010, 02:10 AM // 02:10	#4
Elmindreda Farshaw Academy Page Join Date: Feb 2007 Guild: Shiverpeak Search and Rescue [Lost]	also, looking at your original post, you might want to make sure you double check your spelling on the e-mail address you are sending to, and the information you put in it.

Nov 18, 2010, 11:59 AM // 11:59	#5
shanemckay14 Pre-Searing Cadet Join Date: Nov 2010	TY you, i got a respose from support this morning which answered many of my questikons shane